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Complaints, Comments, and Appreciation Notes

In this section, MEDID users have the opportunity to provide feedback in the form of complaints, comments, or appreciation notes regarding any of the services offered by the application or any healthcare service providers who are collaborating with the application, such as doctors, pharmacies, hospitals, laboratories, radiology centers, and others. Users can categorize their feedback into various types, including:

• Mistreatment: Instances of poor treatment.
• Hygiene Concerns: Issues related to cleanliness and hygiene.
• Pricing: Complaints about high prices in comparison to similar services.
• Medical Performance: Concerns about the quality of medical services.
• Misdiagnosis: Cases of incorrect medical diagnoses.
• Service Delays: Complaints about delayed service delivery.

The application will issue warnings to the respective service providers upon receiving a complaint. In cases where the same type of complaint is repeated by multiple individuals who are not closely related, the service provider's rating will be lowered. Conversely, if the feedback consists of appreciation and positive comments regarding good treatment, the rating of the healthcare service provider will be elevated.